Customer Success Stories

Supercharge the shopping experience by making retail personal again.

Increased sales and customer retention through improved segmentation and data-driven insights.

Results

500K

in Attributable Revenue in 1st Year

42%

increase in Average Order Value

Situation

Mixology Clothing Company is a fast-fashion retailer with over ten NYC area stores.

With continued growth in-store and a booming online business, Mixology collected vast amounts of under-utilized data, which represented a tremendous opportunity to understand better and serve their customers.

Why Quantum Lead?

We are engineers with business experience who create tailor-made solutions for retailers who want to be more customer-centric.

The objective we had in mind was to help Mixology understand their audiences better and ultimately deliver personalized shopping experiences that would delight their clients.

 

By establishing Salesforce's Service Cloud as Mixology's single source of truth for all customer data, we obtained data-driven insights into consumer shopping habits.

Untitled design (1).png

These insights and data allowed Mixology to understand their customer and develop a segmentation strategy to enable growth, retention, and loyalty.

 

In practice, sales associates could then engage directly with customers through custom Salesforce-powered dashboards, automated reminders, and a branded mobile app at the store level. This data allowed store managers and associates to recommend brands reflecting the consumer's personal style preferences.

Individual assets for website (1)_edited.png

What sets Quantum Lead apart is their leadership team.

Engineers who understand business.

 

QL took the time to understand Mixology’s people, processes, and technology, before jumping headfirst into our projects.

This has resulted in a dynamic partnership where we attack problems and solve business issues. It is an honor working alongside this talented team.”

Jordan Edwards,

CEO, Mixology Clothing Company

Impact

Mixology sustains their incredible growth through their relentless dedication to customers. With unique campaigns for each customer segment, they were able to:

Individual assets for website.png

One of the most successful campaigns included engaging the most Loyal Customers who had not shopped recently. Within 15 days of a tailored engagement, 30% of customers made a larger than average purchase in-store or online.

We work with technology that supports growth, let's do it together?

Inventory
Image by Windows

Ready to make retail personal again?

Let's work together

Let's work together!

Send us a message
and we’ll get back to you shortly.

Thanks for submitting!