Salesforce Order Management brings together the people, systems, and processes from each stage of the order lifecycle and unites them in a single, centralized system.
As Quantum Lead, our expertise ranges from quickstart projects for small brands to full digital transformation for multinational enterprises.
Generate Revenue in the Service Center
Enable agents to make recommendations with products that pair well and seamlessly order on behalf of the customer.
+26% profit boost from omni-channel fulfillment
Source: “The Forrester Total Economic Impact® of Salesforce Order Management, 2022,” Forrester Research. Inc., July 2022.
Why Order Management?
Convenience is the name of the game.
Consumers want fast, transparent ordering with real-time updates and easy cancellation, exchange, and return options.
Whether they shop in-store or online, the best brands are always just a click or a step away.
In today's world of endless shopping options, customers gravitate towards brands that offer ease, speed, and an unforgettable experience.
Rapid changes transforming e-commerce drive the need for advanced order management capabilities.
Gone are the days when order management systems only processed orders, forcing businesses to integrate an average of 39 different tools for handling all the stages of the order lifecycle.
In today's fast-paced world, a top-notch system does so much more.
Salesforce Order Management unites commerce, fulfillment, and customer service, allowing companies like Thom Browne, KHAITE, and DECIEM, to provide hassle-free shopping experiences.
Now, brands can scale order management globally and to new digital shopping channels with new capabilities.
These industry trailblazers stay on track with Order Management
Quantum Lead is a technology and strategy consulting firm.
We help our clients reimagine and redefine retail experiences to surpass their customers' expectations.
By pairing Salesforce's Industry Leading Order Management with Service Cloud and Shopify eCommerce sites, we have enabled customers to have transformative post-purchase operations/processes.
We have implemented Order Management ranging from Quick Start Accelerators to complex, Global Enterprises with multiple Fulfillment Regions and over a dozen Direct-to-consumer (DTC) eCommerce Sites.
Why Quantum Lead?
Drive efficiency and lower costs with Order Management
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